Need help with Zooli.ai? Submit a support ticket and our team will respond within 24 hours. We are committed to helping you get the most out of Zooli's AI-powered LinkedIn content creation tools.
How to submit a support ticket: Fill out the form on this page with your name, email, subject, and a detailed description of your issue or question. You will receive an email confirmation with a ticket reference number. Our support team reviews tickets in order of priority and responds within 24 hours during business days.
Common support topics: Account Issues — login problems, password resets, email verification, Google or LinkedIn OAuth connection issues, two-factor authentication setup, and account recovery. Subscription and Billing — plan upgrades, downgrades, cancellations, payment failures, invoice requests, trial period questions, and refund policies. Feature Help — VoiceDNA brand voice training, Brain Dump mode for content ideation, Content Calendar and scheduling, LinkedIn API publishing, Performance Analytics dashboard, Content Remix, and multi-format post generation. Technical Issues — AI generation errors or timeouts, image upload or generation problems, rich text editor formatting, browser compatibility, and mobile app responsiveness. Feature Requests — suggest new features, improvements to existing functionality, or integrations you would like to see.
Self-service resources before submitting a ticket: Visit our Help Center for step-by-step guides covering every feature from getting started to advanced VoiceDNA training. Check the FAQ page for answers about pricing, AI technology, data privacy, and content creation. Review your Account Settings for subscription management, password changes, and connected accounts.
Escalation: If your issue requires urgent attention or has not been resolved within the expected timeframe, reply to your ticket email or contact us directly at info@zooli.ai with your ticket reference number.
Our support team responds within 24 hours during business days. For urgent issues, include your ticket reference number when following up via email at info@zooli.ai.
Include your account email, a clear description of the issue, what you expected to happen versus what actually happened, and any relevant screenshots. For technical issues, mention your browser, device, and any error messages.
Yes. Our support team can guide you through VoiceDNA brand voice training, help troubleshoot analysis issues, and advise on choosing the best writing samples for accurate voice profiling. You can also find step-by-step VoiceDNA guides in our Help Center.
You can manage your subscription directly from Account Settings in the Zooli app. To upgrade, downgrade, or cancel, visit the Subscription tab. Changes take effect at the next billing cycle. If you need help, submit a support ticket.
AI generation issues are usually temporary and related to high server load. Wait a few minutes and try again. If the problem persists, submit a support ticket with the error message and we will investigate. Zooli uses queue-based processing with automatic scaling to handle high demand.